With over 40,000 NIBE heat pumps already installed across the UK, and ambitious plans to exceed projected market growth, demand for high-quality service and maintenance continues to increase.
Through the partnership, British Gas will become an approved NIBE service partner, providing an expanded and more responsive support network for customers and installers.
NIBE will play a pivotal role in equipping British Gas engineers with the necessary expertise to service and maintain NIBE heat pumps, to help ensure homeowners benefit from a seamless, reliable service experience.
Improved availability of parts for installers
For NIBE customers, the partnership promises faster response times for callouts and servicing, broader geographical coverage, and improved availability of spare parts for installers. NIBE’s existing team of highly skilled field service engineers will continue to operate as usual.
Paul Smith, Managing Director of NIBE Energy Systems UK, said: “As we continue to drive the transition to sustainable heating, ensuring robust service and support is crucial. This partnership with British Gas enables us to scale up our service capabilities while maintaining the high standards we are known for.
“By enhancing the skills of British Gas engineers, we are not only expanding our service reach but also strengthening the UK’s expertise in heat pump technology.”
Mark Berryman, Managing Director at British Gas Services, added: “This collaboration will allow us to provide even more homeowners with the reassurance of expert servicing and maintenance. As the UK moves towards net zero, partnerships like this are key to delivering a more sustainable and greener future.”
Image credit: Paul Smith, NIBE Energy Systems UK Managing Director; Alex Marples, British Gas Chief Commercial Officer; David Robertson, Director of Home Solutions; and Stefan Nordenfors, NIBE Sales Director EMEA. NIBE
